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Back in 1996, Malaysia Healthcare System already achieved capacity to provide 93% of country’s population within a 5km radius
Up to date, we have public hospitals and 245 private hospital that meet the global standard of healthcare, acknowledged by JCI, MSQH, RTAC and equipped with ISQA accreditation
In 2020, Malaysia has attained the position as Top Asian Country for Retirement & Healthcare by International Living
We have emerged as one of the Top 10 Wellness Destination by MATTA in 2020
In 2018, Malaysia was voted the World’s Top Healthcare Travel Destination by Volume by The Global Market Report by LangBuisson
Recognised as Best Country in the World for Healthcare for an impressive 5 years in a roll for 2025-2019 by International Living
Rated by International Medical Travel Journal (IMTJ) as Destination of The Year from 2015-2017
Recognised as Global Halal Hub – use procine-free medical products with seamess end-to-end services

Source of Information:
Malaysia Healthcare Travel Council

Terms of Use

With reference to the Terms of Use (the “Terms”) together with Our Privacy Policy form the agreement or consent between the website https://gomymedic.com which is wholly owned by JayaBenar Resource Sdn Bhd ROC: 202001003538 (1359858-M), a private company registered and incorporated in Malaysia  (hereinafter referred to as “Gomymedic”, “We”, “Our”) and an individual whom we presumed is a valid person above the eligible age of 18 years old above as an adult (hereinafter referred to as “You”, “Your”, “User”, “Patient”).

By using and accessing to this Website you hereby warrant that you agree with the terms set out in this statement and you will comply with all the Terms stipulated here. In the event You disagree with this Terms of Use, please do not use or access to any contents of this Website and/or any services, information and links provided.

From time-to-time, Gomymedic will make or update the terms of this Terms of Use with or without prior notification. It is you as a user’s sole responsibility to periodically check for any changes or updates to the Terms of Use of this Website. Continued using and accessing to this Website would deem your acceptance of the updated Terms of Use of this Website.

Our Service

Gomymedic is an online platform/website that provides information about medical services of their list of panel hospital and medical provide to the user. The information provided which include any form of contents, materials, images, videos, data and any external links are gathered either from the medical providers themselves or any such information from sources that we believe are reliable or open to public. We do our best to make sure that such information is accurate and up-to-date at the time of published unless we were not been reminded or updated by the medical providers. However, Gomymedic cannot guarantee and cannot be held responsible for the accuracy and preciseness of such information nor we should/shall be liable for any failure to provide accurate information from a or any of our medical provider. Gomymedic shall not considered to be in a position acting as a representation, recommendation or endorsement of the service quality and the specialization of the medical provider except from the marketing materials provided.

Gomymedic does not assign a patient with a specific medical provider, it simply provides recommendation of a specific medical provider based on specific needs or conditions of a patient based on information provided by the patient or their guidance or anyone appointed by the patient through filling their details in the forms (standard forms in the Website) or email received by Gomymedic. User can access to a list of medical provider’s information which may include: the name, address, expertise, specialization, special promotional packages etc. of a medical provider. It is solely patient’s decision to make an appointment for consultation and subsequent treatment with their choice of medical provider.

NOTE: Gomymedic is not a medical service provider, but an intermediary between the User and the Medical Provider. Therefore, any information provided on the Website and/or through any member of staffs of Gomymedic including, but not limited to, the information provided by the Medical Providers and any other third-parties cannot be viewed as a valid medical consultation or medical examination and shall not be used to decide whether to proceed to the medical treatment or to not proceed. 

ADDITIONAL SERVICES BY THIRD PARTY

In order to facilitate our service to you, Gomymedic has incorporated certain additional services such as flight and accommodation bookings, transportation and holiday or tour package with a third party or external service provider by a direct link with their website. We do not accept any service fee from user but the third party service provider based on the affiliated or partnership program. Users are advised to refer to their own Terms of Use and Privacy Policy when they accessing to such external websites/links. All contents and information provided in Gomymedic is not considered as a marketing agent of such third party provider but to facilitating our additional services to all our users and patients. It is not Gomymedic’s responsibility or we should be liable for any of the marketing strategy or any promotional packaged that offered by our third party service provider in order to retain or attract their customer which our user or patient can be part of them.

YOUR USER ACCOUNT

You may be requested to create a User Account when you need to connect with us or our Medical Provider when accessing to our Website. Your User Account may be used for provision and collection of your personal information (please refer to Our Privacy Policy) for the purpose of transferring or referring your personal information to our Medical Providers in order for us to find the suitable Medical Provider or Medical Consultant as part of our service. Your medical record may also be attached to your User Account for cross reference purposes.

INFORMATION AND PERSONAL DATA

By providing your personal data and details in a form of name, email contact, contact number, address and travel document number including medical record and data in our Website or any forms provided, you are agreed to give the consent to Gomymedic to collect and transfer your personal data and detail to our medical provider and hospital. Information collected from you is for the purpose to seek for medical treatment options offered by our panel of medical provider and hospital to your request. Therefore please ensure all the personal details provided are accurate as we are not in the position to correct or to be responsible for any mistake provided by you as a user which may affect the assessment of the medical condition and decision taken by the medical provider to proceed with the treatment programme including the associated medical cost. The user has a right to provide medical records on behalf of a third-party, but only if user provides prior notification to Gomymedic that:

  • The third-party is a user’s family member;
  • The user received a prior consent from the third-party to represent him/her;
  • The third-party is not able to send a request via website or its portals by him/herself due to mobility and any physical condition.

When all of required documentation is received and documents are complete and accurate, Gomymedic will proceed to gather the user’s medical records and subsequently will create a medical case or request with the medical provider and hospital. In accordance to the information provided, Gomymedic will match user’s medical case with the Medical Specialists in Gomymedic’s panel of hospital list according to user’s choice and preference. Under special circumstances where user is unable to provide any preference of medical service provider from our panel hospital, Gomymedic will then suggest with more than two options for user to decide with prior request to allow Gomymedic to make such selection. Upon this stage, Gomymedic will leave the chosen medical provider to liaise with user directly as Gomymedic has considered completed the responsibility as an intermediary between the medical service provider and the patient. Any other facilitating services with our third party service provider will apply the same principle of our service in order to carry our service as a facilitator in this context. Users of Gomymedic are always reminded to refer to the individual’s website or platform of our third party service provider including our medical service provider of their Privacy Policy and any Terms & Conditions of their service and treatment.

LIMITATION OF LIABILITY, INDEMNIFICATION

OTHER THAN AS EXPRESSLY SET OUT IN THESE TERMS OR ADDITIONAL TERMS, GOMYMEDIC DOES NOT MAKE ANY PROMISES OR QUALITY DECLARATION ABOUT THE SERVICES RENDERED BY IT AND DOES NOT PROVIDE ANY GUARANTEES REGARDING THOSE SERVICES AND TREATMENT PROVIDED BY OUR SERVICE PROVIDERS ESPECIALLY OUR MEDICAL PROVIDER, HOSPITAL AND CLINIC.

BY USING THE WEBSITE AND ITS PORTALS AND SERVICES YOU EXPLICITLY CONFIRM THAT YOU UNDERSTAND AND TAKE RESPONSIBILITY AND ASSUME ALL RISKS, WHETHER DIRECT OR INDIRECT, RESULTING FROM THE USE OF THE WEBSITE WITHOUT LIMITATIONS.

GOMYMEDIC AND ITS DIRECTORS AND ANY ASSOCIATED MEMBER OF STAFFS AND CONTRACTORS IF THERE IS ANY DO NOT BEAR ANY RESPONSIBILITY FOR FAILURES OF ANY KIND OR SHUTDOWN OF THE WEBSITE RESULTING IN LOSS OF BUSINESS INFORMATION, PROFIT OR OTHER FINANCIAL LOSSES DUE TO CLAIMS OF ANY KIND, LOSSES, PETITIONS, ACTIONS OR OTHER EVENTS OCCURRING DUE TO VALIDITY OF THESE TERMS OF USE, INCLUDING WITHOUT LIMITATIONS THE WEBSITE NAVIGATION, USE, ACCESS TO ANY FILES OR THEIR PARTS. ALSO, ANY RIGHTS INCLUDING EVEN IN THE EVENT GOMYMEDIC WAS ADVISED OF THE THEORETICAL POSSIBILITY OF SUCH DAMAGES, IRRESPECTIVE OF WHETHER THE OCCURRING EVENT AND DAMAGE WERE THE RESULT OF INFRINGEMENT ON INTELLECTUAL OR ANY OTHER PROPERTY, BASED ON A BREACH OF LAW, NEGLIGENCE, CONTRACT LIABILITIES OR OTHER SIMILAR CASES AND SITUATIONS, OR NOT.

GOMYMEDIC BEARS NO LIABILITY FOR THE CORRECTNESS, COMPLETION AND UP-TO-DATENESS OF ANY INFORMATION PROVIDED BY PROVIDERS AND/OR ANY OTHER THIRD-PARTIES ON THE WEBSITE.

THERE MAY BE LINKS TO THIRD-PARTY WEBSITES ON THIS WEBSITE. SUCH LINKS ARE PROVIDED SOLELY FOR THE CONVENIENCE OF THE USER FOR OUR SERVICE/SERVICES. GOMYMEDIC SHALL NOT BEAR ANY LIABILITY IN CASE OF ANY DAMAGES OR LOSSES, DIRECT OR INDIRECT, DUE TO A VISITATION ORIGINATING FROM GOMYMEDIC, OR TO THE USE OF SERVICES FROM THIRD-PARTY WEBSITES.

MOREOVER, CONSENTING TO THE TERMS OF THIS STATEMENT, THE USER AGREES TO INDEMNIFY, DEFEND AND HOLD GOMYMEDIC, ITS DIRECTORS AND ALL ASSOCIATED MEMBER OF STAFFS AND ANY CONTRACTORS IF THERE IS ANY HARMLESS FROM AND AGAINST ALL CLAIMS, LIABILITY, LOSSES, DAMAGES, COSTS AND EXPENSES INCLUDING ANY LEGAL FEES INCURRED BY ANY GOMYMEDIC AS A RESULT OF, OR IN CONNECTION WITH, ANY BREACH OR ALLEGED BREACH BY THE USER OR ANYONE ACTING ON THE USER’S BEHALF OF ANY OF THE TERMS OF THIS STATEMENT.

DATA PROTECTION

In order to receive complete website functionality and get access to all of the website’s features, users are required to provide certain private information including, but not limited to, personal, specific and sensitive information.

We respect the confidentiality of private and personal information of all cooperating parties. However, there is no perfect secure method of protecting information during its storage, processing, and transfer into electronic form, hence we do not give the full warranty of its complete safety, despite all efforts made by the Gomymedic.

For more information about the procedure of collection, use, and or disclosure of the user’s confidential information, please read our Privacy Terms and Conditions.

INTELLECTUAL PROPERTY

All of the website assets, including the system of organization and presentation of the materials at the Website, are the property of Gomymedic and its parent company JayaBenar Resource Sdn Bhd. These materials include but are not limited to, the design, layout, look appearance and graphics. Website and its materials are protected by legal and subordinate acts relating to intellectual property including but not limited to copyright laws and other similar laws that applicable in Malaysia or any of its jurisdiction.

Unconditioned use and reproduction of the materials presented at the Website without the written permission of JayaBenare Resource Sdn Bhd (the Company) and any members of the company including Gomymedic is totally prohibited.

You may only use the Website for your personal, non-commercial use. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of Gomymedic materials. When using any information from Gomymedic site, active link referring to the source is mandatory.

WEBSITE UPDATES

We regularly update technical, content and other information on this Website. However, we make no claim in guaranteeing the completeness, accuracy, and compliance of the information provided at the website including any English grammar, singular or plural use of the words or vice versa. We are able to add, review or delete information (including User’s Account and any reviews and comments that we considered inappropriate or unjustifiable), resources, and services posted on the Website together with any materials and contents that provided with permission by our service providers and business partners as such.

SOFTWARE AND COMPUTER HARDWARE

At times, website failures may happen due to an Internet connection, software operation, data transmission, etc., and it is possible that incorrect or incomplete copy of the information contained at the website pages may occur. Similarly, the website pages may contain malicious code or programs infected with computer viruses.

We are not responsible and bears no liabilities connected to the work of any software, the presence of any computer viruses or other elements with malicious code, the presence of destructive or unsafe files that can be distributed or otherwise affect software and hardware upon the user’s review of the Website, the access to any information on the Website, or the downloading of any files from the Website. Gomymedic does not purposely distribute any kinds of viruses, however we strongly encourage the use of anti-virus software or other protective programs during interaction with all websites including any links and websites of our service provider and third party service provider presented in our Website.

FORCE MAJEURE

In no event shall Gomymedic be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes or acts of God, and interruptions, loss or malfunctions of utilities, communications or computer (software and hardware) services.

APPLICABLE LAW

The validity, interpretation, and enforcement of this Terms of Use, matters arising out of or related to performance or breach of this Terms of Use, and related matters shall be governed by the jurisdiction of Malaysian Laws and any related Rules and Regulations. Any legal action or proceeding concerning the validity, interpretation, and enforcement of this Terms of Use, matters arising out of and or related to performance or breach of this Terms of Use, and related matters, shall be resolved by negotiations. In case it is impossible to reach common solution through negotiations all disputes shall be brought exclusively in the Malaysia’s courts and High Court of Malaysia. All parties consent to the exclusive jurisdiction of those courts, waiving any objection to the propriety or convenience of such venues.

ADVERTISING POLICY

Gomymedic or the parent company JayaBenar Resource Sdn Bhd (the company) does not or intent to advertise medical services, pharmaceuticals and does not place information about medical providers on the website for advertising purposes and, accordingly, does not receive any advertising revenue. The company may place on some pages of the site information about various events for example, conferences, forums, seminars etc on medical topics as an information partner. The company can post information about discounts and promotions for medical services offered by medical providers, as well as post information about special offers from medical providers on a partnership or affiliated basis.

Disclaimer: The original, legally binding version of this document is written in English, and it is translated into other languages for the courtesy of Our non-English-speaking users. If there are any discrepancies between the English version and a translated version, the English version supersedes the translated version